Questions, answered.

Yes. Completing your medical assessment is 100% free with no account or payment required. If you proceed with a prescription protocol, an official DHA physician consultation fee of AED 150 covers Dr. Mustafa Fashir’s dedicated clinical review, private video consultation, e-prescription, and ongoing care. Medications are dispensed at regulated UAE pharmacy prices, and discreet delivery is free.

No. The assessment requires no account, no password and no payment details to begin. An account is automatically created for you when you complete your first order.

Not for the three areas we treat today. Assessment, consultation and delivery all happen remotely. Testosterone treatment does require an in-person clinic under UAE rules, which is why it is not yet available.

All seven — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Delivery is free everywhere in the UAE.

Once our physical clinic opens. UAE regulations require testosterone to be managed in person, so we will not offer it online. Ask us to notify you and we will email you when it is ready.

Adults aged 18 and over who are in the UAE and can provide a valid Emirates ID. Some medical histories mean a medicine should be prescribed face to face — the safety screen at the start of the assessment catches those in the first thirty seconds.

You are never simply rejected. If an answer means a doctor should look at your case properly, we say so straight away — before any long history and before any payment details — and provide clear clinical guidance on the appropriate next step.

No. “Not sure” routes you to a conversation with a doctor rather than a decline. It is far better than guessing.

You don’t have to. Your assessment produces a shortlist, and a DHA-licensed doctor evaluates your medical intake to confirm and approve the safest, most effective treatment.

Yes. One assessment covers sexual health, weight loss and hair & beard, and the concerns overlap more often than people expect. Answer once and your doctor sees the whole picture.

Yes. Message your doctor from your account and they will review it with you.

Medication prices in the UAE are set by regulation and are identical everywhere. No clinic or pharmacy can raise or lower them. What we add is the doctor’s clinical review, free assessment, and free discreet delivery across all seven emirates.

We accept Visa, Mastercard, Apple Pay, and Google Pay with 256-bit SSL encryption. Flexible split-payment installment options (Buy Now, Pay Later) will be introduced shortly.

If our DHA-licensed physician determines that prescription medication is clinically unsuitable or contraindicated for you, all medication charges are immediately and 100% refunded to your original payment method. The consultation fee covers your licensed physician’s dedicated evaluation, time, and clinical diagnosis.

You choose the interval in the cart. The price is identical either way and you are charged each time it ships, never up front. Skip or cancel any time from your account.

Plain box. No clinic name, no medication name, nothing identifying on the outside. Your bank statement reads “Peak Prime Health” and nothing more.

Yes. You can ask us at checkout to leave the package with building security or reception.

Only your care team. Your assessment, your Emirates ID and your consultation notes are stored encrypted and are never shown on the package or shared for marketing.

It is a legal requirement for dispensing a prescription medicine in the UAE. It is used to verify identity and for nothing else.

You can ask us to delete your account at any time. Medical records that we are legally required to retain are kept for the statutory period and then destroyed — see the privacy policy.

No. A follow-up with your doctor is due at month 6, and we remind you twice before it is needed.

Yes — skip a single delivery or pause the schedule from your account, with no charge and no phone call.